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Products that work. At scale. For real users.

19 years building products that people actually use. The last three shipping at scale inside major UK government programmes — serving millions of citizens, leading teams across complex organisations, turning delivery friction into repeatable practice.

London, UK Accenture · Product Practice Lead Open to conversations
// impact.log
£0
ARR from an OCR & edge-detection product suite built end-to-end
0+
Person programme running on a GenAI agent I designed & deployed
0+
Technology assets mapped across 300+ government services
£0
Monthly revenue sustained as co-delivery lead, at 34% CCI
// deployments — not demos

Shipped, running, measured

PRODUCTION

GenAI agent on Microsoft Copilot

env: uk-gov · 300+ users
problem
A 300+ person government programme drowning in operational workflow and information-access friction.
built
Custom GenAI agent — intent routing, conversation architecture, context engineering, and agentic orchestration on Microsoft Copilot.
result
Key operational workflows automated and information access improved at programme scale.
intent routingcontext engineeringagentic orchestration
PRODUCTION

Product mapping of a national programme

env: uk-gov · digital transformation
problem
One of the UK's most complex government digital transformation programmes with no single product view of its estate.
built
Mapped 1,100+ technology assets across 300+ services as Product Architect & Workstream Lead, validated with 15–20+ Deputy Directors.
result
The framework now drives operating-model redesign and product governance across the programme.
1,100+ assets300+ servicesDD-validated
PRODUCTION

AI imaging: OCR & edge detection suite

env: b2b-saas · global scale
problem
Brand-protection detection at global scale needed machine eyes, not analyst hours.
built
OCR and Edge Detection product suite end-to-end, alongside ML classifiers powering a cross-border enforcement platform.
result
0.5M enforceable detections, £2M+ ARR secured, first-mover advantage established; 15,000+ infringing sites blocked across 13 geographies.
£2M+ ARR0.5M detections13 geographies
// git log --career --oneline=false

Nineteen years of commits

HEADmainFeb 2022 → now

Senior Product Manager & Strategist

Accenture UK · London Product Practice Lead
Designed and deployed GenAI agents inside major UK government programmes. Built a GPT-powered RAG prototype for a major new business bid under commercial pressure. Owned the roadmap for a pension programme serving millions of citizens, leading a cross-supplier team of 18 through discovery to go-live. Co-delivery lead across two teams of 30+, sustaining £750K monthly revenue at 34% CCI. Authored the AI in Product Delivery playbook (v2); mentors a community of 30 PMs, POs, and BAs.
GenAI agentsCopilotRAGGov digital£750K/mo
c2019fscaleupFeb 2019 – Jan 2022

Senior Product Manager — AI, ML & Data Platforms

Incopro · PE-backed scaleup, London
Four B2B SaaS product lines in parallel: the OCR & edge-detection suite (£2M+ ARR), an ML lab lifting data relevancy +40% and user task efficiency +50%, a core platform redesign taking D30 adoption +74% and D180 retention +56%, and a cloud data warehouse that doubled super-user efficiency. Worked directly with data scientists on evaluation approaches and model-quality iteration.
OCRAnomaly detection£2M+ ARR+74% D30
b2017azero-to-oneJun 2017 – Jan 2019

Product Owner — Mobile & Platform

Made By Fire · First product hire, London
Led the full 0-to-1 build of a UK ride-hailing and logistics platform across iOS, Android, and web — 5,000+ beta users and 15,000+ journeys per month at launch, later acquired by a major e-commerce company. Drove a legacy consumer brand's UK re-entry to 100,000+ engagements, 10,000 pre-launch bookings, and 4% market share in Q1.
0→1iOS / AndroidAcquired
a2016efounderJan – Sep 2016

Co-Founder, Product Strategy & Business Head

Make-My-Ride · India
Co-founded North India's first fully digital tours-and-travel company — team of 25, a 40% European customer base, and a first investment round closed within nine months.
Founder0→1
907f15origin2007 – 2015

Regional Manager — Sales Strategy & Market Intelligence

Maruti Suzuki · Harley-Davidson · Mahindra & Mahindra, India
Progressed to Regional Manager leading 150+ people across 48 dealerships with £150M annual turnover — 50 consecutive months of target achievement. Built the go-to-market strategy for Harley-Davidson entering a nascent luxury market, hitting 100% of targets in year one.
GTM£150M turnover150+ people
// stack

How I work

ai / ml
LLM product strategyGenAI & agentic frameworksPrompting & context engineeringRAGModel Context ProtocolAnomaly detectionEntity extractionOCR
cloud & data
AWSGCPCloud data warehousesML toolingREST APIs
product
RoadmappingPRDsOKRsDiscovery sprintsUser story mappingStakeholder mappingWorkshop facilitationProduct governance
tools
JiraConfluenceMicrosoft CopilotAgile / ScrumPythonOracle BI
// education

Grounding

MBA, Merit (68%)
Bayes (Cass) Business School, London
Strategy consulting for the Swedish Olympic Committee; digital transformation consulting at Síminn, Iceland.
B.Tech, Mechanical Engineering
Punjab Technical University, India
Graduated at 78%.
Executive Education
IIM Bangalore
Strategy & Entrepreneurship.
Keynote Speaker
Impact Hub, Kings Cross
'Overcoming Failure and Building Sustainable Business.'
$ ps aux | grep passion

Background processes

vedika.daemonpid 108
RUNNING

Founder, AskVedika

An AI platform for Vedic philosophy and Sanatan Dharma — making thousands of years of Indic wisdom searchable, conversational, and alive. The most personal product I've ever built.

askvedika.com
writer.servicepid 261
RUNNING

Writing

Essays on AI and product on Medium — hands-on model face-offs, PM playbooks, honest scorecards. And a long-form mytho-sci-fi novel in progress, where ancient philosophy meets machine intelligence.

medium.com/@umangshankar
builder.pidpid 404
RUNNING

Side builds

Weekend experiments in public — local LLMs on a Mac mini, browser extensions, prediction engines, and whatever else the current obsession demands. Shipping small keeps the craft sharp.

github.com/UmangShankar
cricket.servicepid 011
RUNNING

Cricket

Lifelong obsession. If a match is on, assume this process has the highest priority — I once built a full World Cup predictor app just to settle arguments with friends properly.

moto.servicepid 883
RUNNING

Motorcycling

Two wheels, an open road, and no meetings. I helped bring Harley-Davidson to a new market early in my career — the love of machines came first, the job followed.

iron.cronpid 006
RUNNING

Training

A six-day hybrid strength split, scheduled like a cron job and treated with the same seriousness as any production system. Discipline compounds — in the gym and in product.

$ get --in-touch

Building the future of AI products — let's talk.

umang@shankar: ~/contact — zsh
umang@shankar:~$ welcome — this terminal actually works.
type help to see what I respond to.
try: help · impact · agents · email · cv · sudo hire umang